Please note that the delivery times are guidelines and we are based in the UK so an order placed on one day by you may not be received by us until the next day due to time differences. We will try to adhere to these delivery times but at busy times of the year there can be delays. If we anticipate delays we will be sure to update this information to reflect that, thank you.
We post orders on a Monday and a Thursday.
PDF charts will be emailed within one working day of cleared payment
Printed charts being sent without hand dyed fabric or threads will be posted on the next postal days after receiving cleared payment.
Any order including Hand Dyed Threads and/or Fabrics will take ten to fifteen working days to complete before posting on the next posting day.
Custom charting is a collaberation and to produce the optimum product can take time please contact us for information on this product.
If a delivery has not been received please contact us but be aware we have to wait until 15 working days have passed since the order was posted before we can claim it is lost with Royal Mail so we cannot send out a replacement until this time has passed.
There are several different options for delivery please ensure you choose the correct one as if we have to contact you regarding incorrect postage being paid it will delay your order